UK CAA: No Compensation Likely for Passengers Hit by NATS Disruption
The UK Civil Aviation Authority has indicated that passengers affected by the 21 September NATS disruption are unlikely to receive compensation, though refunds and re-routing remain mandatory.
The UK Civil Aviation Authority (CAA) has said that passengers affected by the air traffic control disruption on 21 September are unlikely to receive compensation for related delays or cancellations.
In its guidance, the regulator indicated that compensation payments are not expected in these circumstances. However, it stressed that airlines are still required to offer passengers a refund or re-routing when flights are cancelled.
The CAA also said it expects carriers to reimburse travellers for care they arranged themselves during the disruption. This covers costs incurred when passengers made their own arrangements for meals, accommodation or other assistance.
The statement draws a distinction between compensation and the broader set of passenger rights that remain in force. While compensation may not be payable, the obligations to provide refunds, alternative travel and reimbursement of self-arranged care continue to apply.
The disruption on 21 September affected flights across the UK, prompting the regulator to clarify what passengers can expect from airlines.