Rapido rider's lewd messages to customer spark online backlash

A digital reputation professional has detailed an unsettling experience with a Rapido delivery rider, prompting a wave of criticism on social media about the platform's handling of safety complaints.

Geetika Srivastava said a routine parcel pickup turned uncomfortable when the rider began messaging her personal number. Screenshots she shared show unsolicited messages including "I love you" and casual inquiries like "Kesi ho ap" (how are you).

When she threatened to file a police complaint, the rider's tone reportedly turned dismissive. He replied "H krdo" (OK, go ahead) and "Jao" (sure), and even suggested she lodge a complaint with Rapido, seemingly confident there would be no consequence.

Srivastava blocked the number and took her grievance to LinkedIn, tagging Rapido co-founder Aravind Sanka. "Being a woman in this country is tough, but apparently now you can't even book a single Rapido parcel delivery without being harassed by their delivery guys," she wrote.

She questioned the company's vetting process and whether such behaviour carries any real penalty, noting the rider's confidence in daring her to complain.

Rapido Support responded publicly, expressing regret over the "unpleasant experience" and asserting that customer safety is taken seriously. It asked for her ride ID and mobile number to investigate.

Several users dismissed the response as a generic template. One commenter sarcastically labelled it a reply "from the template bank," while others demanded details of concrete action rather than standard assurances.

Another user alleged the company has a poor record on women's safety, claiming female friends had faced worse incidents without meaningful redress. The episode has amplified calls for stricter rider accountability and clearer escalation paths for harassment complaints on delivery platforms.